REFUND POLICY

1. Returns and Exchanges for Damaged or Defective Items

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a. PackGrab is committed to ensuring your satisfaction with every purchase. If you receive a product that is damaged, defective, or not as described, please contact us within 14 days of receiving your order.

b. To initiate a return or exchange, please contact our customer support team at info@packgrab.com.au with your order number, a description of the issue, and any relevant photos.

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2. Australian Consumer Law

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a. PackGrab acknowledges and complies with the consumer guarantees provided by the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

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3. Refunds Process

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a. Refunds will be processed within 7 business days of receiving the returned item.

b. Refunds will be issued via the original payment method used for the purchase.

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4. How to Return Items

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a. To return an item, please follow the instructions provided by our customer support team.

b. Pack the item securely, including a copy of the packing slip or order confirmation, and ship it to the address provided by our customer support team.

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5. Contact Information

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If you have any questions or concerns about our Refunds and Returns Policy, please contact our customer support team at info@packgrab.com.au