Question 1

What is PackGrab?

Accepted Answer

PackGrab is an Australian-based online trading card store specializing in Pokemon, Yu-Gi-Oh!, and One Piece cards. Discover and purchase a diverse range of trading cards from various genres on our platform.

Question 2

How do I place an order on PackGrab?

Accepted Answer

To place an order on PackGrab, simply browse through our extensive collection of Pokemon, Yu-Gi-Oh!, and One Piece cards. Add your desired cards to your cart, proceed to checkout, provide your shipping information, and complete the payment process.

Question 3

What types of trading cards do you offer?

Accepted Answer

PackGrab focuses on providing a wide selection of trading cards, with a primary emphasis on Pokemon, Yu-Gi-Oh!, and One Piece cards. Explore our collection to find your favorite cards from these popular franchises.

Question 4

Can I sell my trading cards on PackGrab?

Accepted Answer

Currently, PackGrab operates as a retail platform, and individual selling is not supported. However, we are actively exploring options to expand our services. Stay tuned for updates on additional features.

Question 5

What payment methods do you accept?

Accepted Answer

We accept major credit cards, debit cards, and other secure payment methods. You can find the complete list of accepted payment options during the checkout process.

Question 6

How can I track my order?

Accepted Answer

Upon processing and shipment of your order, you will receive a confirmation email containing a tracking number. Use this tracking number to monitor the status and location of your package.

Question 7

What is your return policy?

Accepted Answer

Visit our Returns page for detailed information on the return process and eligibility criteria.

Question 8

Do you ship internationally?

Accepted Answer

Yes, PackGrab ships internationally from Australia. Shipping costs and delivery times may vary based on your location. During checkout, select your country to view shipping options and associated costs.

Question 9

Are the trading cards on PackGrab authentic?

Accepted Answer

Yes, PackGrab guarantees the authenticity of all trading cards available on our platform. We source our products from reputable suppliers, ensuring the quality and legitimacy of each trading card.

Question 10

How can I contact PackGrab customer support?

Accepted Answer

If you have any questions, concerns, or issues, please reach out to our customer support team via the "Contact Us" page on our website or by emailing info@packgrab.com.au.() We strive to respond promptly to assist you with any inquiries.